We aim to arrange collection during normal business hours. You will be contacted by our team 2-3 days in advance and informed about collection date and time. A collection charge of £70 will be made to cover the cost of collecting the items. Delivery charge will not be refunded. This charge will be calculated according to the number of items to be returned. It's your responsibility to refrain of using the goods within the cancellation - collection perid as well as to make goods available for collection.
If the furniture aimed to be collected from you under the Return Policy is not in satisfactory condition, dirty or wearing visible signs of use, we reserve the right to refuse collection. It's your responsibility to keep the original packaging.
Money will be refunded in cash on collection (minus the collection charge) when payment has been made cash on delivery. Otherwise, it will be refunded to your Pay Pal or bank account within 14 days.
Bespoke Orders
Some our of products are strictly made to order and customised according to your requirements, in such case you will be offered a "Bespoke Order Form'' to sign and the cancellation or returns do not apply. Payment in full, in advance, is required when placing a Bespoke order.
Your statutory rights remain unaffected